FAQ

Yes, there is a minimum deposit of $250 for all our vehicles if paid on a credit card.

The deposit paid on a debit card is $500.

If you hire a truck or a 12-seater, the deposit is $1000(credit/debit).

The deposit for a P-plater is $1500.

Yes, you can book online through this website. However, the booking is only confirmed once one of our staff members has contacted you and confirmed the booking.

You can pay using your Credit or Debit card. Deposit refunds are processed after 24 hours after the vehicle is returned. Deposits may take 3-5 working days to become available in your account depending on bank processing times.

The refund is done 24 hours after the vehicle return but may take 3-5 working days of bank processing time to become available in your account.

No, there is no surcharge on credit cards.

Yes, vehicle must be returned with the same amount of fuel as it was received on pick up. Customer to pay for fuel used during hire period.

Customers can use their own E-tag for toll roads. If no E-tag then customer is responsible to pay for tolls used during the hire period including admin fee.

Yes, all our vehicles are insured but they have a standard excess. You have an option of reducing the standard excess to a minimum amount.

Minimum age is 21 years old.

Yes, all international drivers are welcome providing they have a valid driving licence.

Yes, we accept both; Red and Green P-platers but with an additional surcharge per day and a $1,500 deposit.

Yes, Additional Drivers can be added during the time of your bookings. Additional charges may apply.

Extending the rental duration may be possible at time of check out or during the rental period. Customer can request an extension by calling or visiting one of our offices. Any request for extension is subject to vehicle availability and successful payment of extension period in advance.

Only approved drivers noted on the Rental Agreement are permitted to drive. Upon collection of your vehicle, each driver must be listed on the Rental Agreement and they must present their drivers licence at time of collection.

Yes, all our vehicles come with free NRMA 24/7 Roadside assistance. Please check the agreement copy for more information.

Renters are liable for any damage to the vehicle. They need to pay the standard excess amount for the given vehicle. If the standard excess has been reduced then they are liable to pay the mentioned minimum excess.

If you have an accident, you should do the following things first:

1. Consider your safety and make sure you don’t leave the vehicle.
2. Write down names, addresses and licence details of all people involved and any witnesses.
3. Contact the police immediately and emergency services if anyone is injured.
4. Contact SRAC office